Tinkoff Sucks Customer Reviews and Feedback

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Tinkoff Bank (Russian: Тинькофф банк), formerly Tinkoff Credit Systems (Russian: Тинькофф Кредитные Системы) is a Russian commercial bank based in Moscow and founded by Oleg Tinkov in 2006. The bank does not have branches and is considered a neobank. As of 2016, Tinkoff Bank has a credit rating of B+ on the Fitch Ratings and B2 on the Moody's Rating, and is the second largest provider of credit cards in Russia. Tinkoff is the world's largest digital bank, as measured by number of customers.


Tell the world why Tinkoff sucks!

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Current Employee - Anonymous Employee says

"There are no cons yet"

Former Employee - Customer Support Agent says

"1) Awful managers As a support agent you will work in a group of 10 to 15 employees with one manager per group. You WILL depend on your manager. They don’t care about you, you can’t ask them anything, most of the time they will sleep right on their desk or they’ll text someone on their phones (which is prohibited by Tinkoff’s rules AFAIK). Daily corporate e-mails with something like “YALL GET FIRED” are totally OK in here. 2) All sorts of penalties / fines You can’t keep a phone on your desk (unlike your manager), you can’t get 1 minute late, if you try it — next thing you’ll see is your manager screaming at you and you’ll get all sorts of fines and penalties. 3) Dishonest HR people You’ll never know your salary (they promised 40-50K RUB salary, real salary turned out to be 29K), they promise you’ll get paid for your time spent on their lessons / courses / exams. You will not! As their rules state (and you’ll never know them until you’ll get fired) — you will get paid for your time spent on lessons and exams ONLY if you’ll work at Tinkoff at least for 3 months. 4) Awful corporate culture As I said before — daily corporate e-mails with something like “YALL GET FIRED” are totally OK in here. Screaming, hateful managers are totally OK too. Also, if they’ll decide to fire you — they will do so by “asking” (i. e. screaming at you again) you to write and sign a resignation letter (which from legal perspective means that you did this on your own and its just you who decided to leave)."

Former Employee - Senior QA Automation Engineer says

"Terrible management. Low salary compared to same position in other companies. Low number of professionals to study from."

Credit Specialist says

"Management is inadequate Compensation is low Training required, before actually starting, is useless, no relevant knowledge is given You can be fired in one day, without any explanation whatsoever and you will not get your severance package if you ask any quetions while being fired"

Former Employee - Anonymous Employee says

"Crowd office, unconvinient shifts, short lunch time"

Current Employee - Anonymous Employee says

"Hard control, low salary and not always professionals on the posts"

Former Employee - Anonymous Employee says

"Salary, strict schedule, lots of workload"

Former Employee - Analyst says

"compensation is low, the owner's megalomaniac persona"

Former Employee - Data Scientist says

"Huge luck of experienced specialists in DS Poor inter-team communication Management is completely unaware of your work Low salaries"

Former Employee - Backend Engineer says

"So many employees care more about their resume then they do about providing best possible service for their clients. The company really attracts this type of people, don't know why, but I've seen it many times. Another big problem is - people higher up the ladder couldn't care less about your input. They do call meetings, encourage you to tell what you do and don't like about all aspects of work, but then this data never gets acted on. It seems they do this just to report that they did or wipe their ... with it. Go figure. Segregation of duties is a myth in some teams. You can have dedicated guy who can't specify a new feature so that all corner cases are covered. He will meet with other departments and do stuff no one understands why. I understand it's exciting to learn something new, but it's not kindergarden - first do what've being paid for, then do everything else. Developers are encouraged to cover for PMs and DevOps yet no one will do your job for you. I worked with a brilliant girl who'll question the design and in general do more for a product than her boss and... he wasn't bothered she's doing his job AND HERS. Another problem is lack of technical oversight. If you want to use relatively new technology you didn't use before - there should be an opportunity to sit down with a person who know this thing inside and out, who will give you practical advice. Yet I never saw that - and this led to several screwups that clients noticed. There may be a wiki page, but in 99% of cases you can find its contents in online docs. There's also a belief among people that just by working here all the work you do is top-notch. Some will get lazy and internal quality of the products suffer. I worked with a person who clearly was a mismatch (both in terms of expectations and skills). She worked her socks off for 2 years, doing 12 hours a day, she was really energetic. Changed several teams and in the end I think she resigned. Whether she knew the problem or not - I have no idea, but I have it on good authority several people she worked closely with gave honest feedback (that she need to work better on X, Y and Z). I think her main problem was she didn't know responsibilities of her position well, but that may be due to the fact these wasn't explained clearly when she was hired. HR will try to enforce rules that are illegal (like making you split the second half of your paid vacation precisely the way you do with first one) - although I've never seen someone actually hitting that rule. I think the whole idea from management is basically "we'll hire great people and give them freedom, they'll figure it out (both in terms of financial gain, which products we need, etc)". Well, if that's the case - it's not working great for my particular department). Not that many people can live up to this promise"

Representative, Field specialist (Current Employee) says

"Tinkoff Bank is well developed in trade acquiring, the organization has a great mobile app, some of the best employees. This is a Bank that sends its employee to a meeting with a client. The installation of the mobile app and the signing of documents takes place at any convenient time and place for the client."

Technical Lead of the Payment Infrastructure Division (Current Employee) says

"At this place you can get great experience in a short time."

Senior Front-end engineer (Former Employee) says

"Pretty cool company with benefits, but its culture... there are a lot to imrove..."